Terms of Use

Agreement to Terms

By accessing or using the keen-brick website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

keen-brick provides professional assistance with Australian social benefit applications. Our services include:

• Application preparation and submission
• Documentation coordination
• Government liaison
• Appeals and review support

We do not guarantee benefit approval, as final decisions rest with government assessors. Our commitment is to prepare accurate, complete applications that maximize your likelihood of approval based on your eligibility.

Eligibility

Our services are available to individuals seeking assistance with Australian social benefit applications. You must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information
• Have legal capacity to enter into a service agreement

Service Fees

Fees for our services are clearly stated on our website and confirmed before engagement. Payment terms include:

• Fees are payable upon completion of service or as otherwise agreed
• Fees are non-refundable once service delivery has commenced
• Additional fees may apply for complex cases requiring extra work
• We reserve the right to adjust fees with reasonable notice

Our fees cover professional service delivery and do not guarantee application approval.

Client Responsibilities

When engaging our services, you agree to:

• Provide accurate, complete, and truthful information
• Supply all requested documentation in a timely manner
• Respond promptly to our communications
• Inform us immediately of any changes affecting your application
• Comply with all government requirements and obligations

Failure to meet these responsibilities may delay your application or affect the outcome.

Our Obligations

keen-brick commits to:

• Prepare applications with professional care and expertise
• Maintain confidentiality of your personal information
• Communicate clearly about timelines and requirements
• Act in your best interests within the scope of our services
• Comply with all applicable laws and professional standards

Limitations of Service

Our services are limited to application preparation and submission. We do not:

• Provide legal advice (consult a lawyer for legal matters)
• Provide financial advice (consult a financial advisor)
• Make decisions on behalf of government agencies
• Guarantee specific outcomes or approval timelines

Limitation of Liability

To the maximum extent permitted by law:

• keen-brick is not liable for government decisions regarding your application
• We are not responsible for delays caused by government processing times
• Our liability is limited to the fees paid for our services
• We are not liable for indirect, consequential, or special damages

Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of keen-brick or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the site
• Interfere with the proper functioning of the site
• Transmit viruses or malicious code
• Collect user information without consent

Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites. Access them at your own risk.

Termination

We reserve the right to terminate or suspend your access to our services at any time for:

• Violation of these terms
• Provision of false or misleading information
• Failure to cooperate or meet obligations
• Any other reason at our sole discretion

You may terminate our services at any time, subject to applicable fees for work completed.

Indemnification

You agree to indemnify and hold keen-brick harmless from any claims, damages, or expenses arising from:

• Your violation of these terms
• Your provision of false or misleading information
• Your violation of any laws or regulations
• Your breach of third-party rights

Dispute Resolution

In the event of a dispute:

• Contact us first to attempt informal resolution
• If unresolved, disputes will be subject to mediation
• Legal proceedings must be brought in South Australian courts

Governing Law

These terms are governed by the laws of South Australia and the Commonwealth of Australia. You submit to the exclusive jurisdiction of courts in South Australia.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or other applicable consumer protection laws that cannot be lawfully excluded.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We may update these terms periodically. Significant changes will be communicated through our website or direct notification. Continued use of our services after changes constitutes acceptance of the updated terms.

Entire Agreement

These terms, together with our Privacy Policy and any service agreement, constitute the entire agreement between you and keen-brick regarding use of our services.

Contact Information

For questions about these terms, contact:

keen-brick
Level 3, 182 Grenfell Street
Adelaide SA 5000
Australia
Email: [email protected]