Privacy Policy
Last updated: May 11, 2026
Overview
keen-brick is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
This policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
Personal Information
When you engage our services, we collect information necessary to assist with your benefit applications, including:
- Full name and contact details
- Date of birth and identification documents
- Financial information including income and assets
- Employment history and current employment status
- Medical information where relevant to benefit applications
- Family and relationship details
- Tax file number when required for specific applications
Usage Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use your personal information to:
- Prepare and submit benefit applications on your behalf
- Communicate with government agencies regarding your claims
- Provide updates on your application status
- Respond to your inquiries and provide customer support
- Improve our services and website functionality
- Comply with legal obligations and prevent fraud
We will never use your information for marketing purposes without explicit consent.
Information Disclosure
We only disclose your personal information when:
- Required to submit benefit applications to government agencies
- You have provided explicit consent
- Required by law or legal process
- Necessary to protect our rights or the safety of others
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission and storage
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on privacy and data protection
- Secure disposal of documents containing personal information
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, this means:
- Active client records: duration of service plus 7 years
- Financial records: 7 years from completion of service
- Communication records: 5 years
After the retention period, we securely destroy or anonymize your personal information.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Withdraw consent for specific uses of your information
- Lodge a complaint about our privacy practices
To exercise these rights, contact us at [email protected].
Cookies and Tracking
Our website uses cookies to improve user experience and analyze site usage. You can control cookie preferences through your browser settings. See our Cookies Policy for detailed information.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.
Contact Information
For questions about this privacy policy or our data practices, contact:
Privacy Officer
keen-brick
Level 3, 182 Grenfell Street
Adelaide SA 5000
Email: [email protected]
Complaints
If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.